Return policy
Exquisite Looks Shop – Return & Exchange Policy
Effective Date: April 21, 2025
At Exquisite Looks Shop, your satisfaction is our priority. We offer a straightforward return process with a 30-day return guarantee to make sure you feel confident with every purchase. Your satisfaction is 100% guranteed.
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30-Day Return Guarantee
You may return any item within 30 days of receiving your order, provided it meets the following criteria:
Items must be in original condition: unwashed, unworn, and free of stains, holes, rips, or tears.
Tags must be intact, and the item must be returned in its original packaging.
Proof of purchase (order confirmation or receipt) is required.
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How to Request a Return
We’ve made returns easy and seamless:
1. Contact us at exquisitelooksshop@gmail.com
2. Provide your order number and reason for return
3. We’ll guide you through the process and provide the return address
4. Make sure to take a picture of the damaged area of the items and send it to the email provided. Or the item will not be eligible for return.
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Return Shipping Policy
Customers are responsible for their own return postage to the address provided during the return process.
We recommend using a trackable shipping service.
Original shipping fees are non-refundable.
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Damaged or Defective Items
If you receive a damaged or defective item:
1. Take a clear photo of the damaged area
2. Email it to exquisitelooksshop@gmail.com with your order number
3. We’ll resolve the issue immediately and send a replacement item of equal value, free of charge
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Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
Opened or used beauty products
Undergarments or swimwear
Clearance or final sale items
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Need Assistance?
We’re here for you 7 days a week!
Contact Us:
Email: exquisitelooksshop@gmail.com
Office address:
110 coliseum Xing hampton,va 23669